Return & Refund Policy
FansCustom has been an industry leader maintaining a 99.5% customer satisfaction rate. We are a passionate team of 100+ strong craftspeople with innovative production processes and equipment that allows us to deliver the highest print quality possible.
Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience. Notify us within 15 days of receiving your order and we’ll take care of you.
Our Do-It-Right Guarantee makes it quick and easy:
- If your order contains items that are printed or embroidered materially different than your final design or on incorrect products, we will reproduce those incorrect pieces for you or issue full or partially refund according to your request.
- If for any reason we try and are unable to reprint or embroider those pieces correctly, we will refund you those pieces. Your refund will be issued within 1-2 days after we receive your item(s).
- If you choose DHL Shipping for your order, we will fully refund your postage when you return or exchange.
Since your personalized items are one-of-a-kind and made just for you, a $20 customization fee per item is included in your purchase. If you would like to cancel your order, please send us an email with your order number and the reason of the cancellation, and we will retrieve it back if the order has not been put into production.
But please note that once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase which has been put into production, your order is subject to a $20 restocking fee per item.
All refunds will be credited for the original amount paid, subtract shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
- All sales are final after 30 days from receival.
- This is a custom jersey which was not manufactured by or in any manner associated with any professional sports brand, league or manufacturer. Our customized jersey which is independently produced and designed carries no professional sports league designation or brand.
- FansCustom reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.